University of Hawaii
Kapiolani Community College Continuing Education & Training-Arts and Sciences
INTRODUCTION TO HAWAII TOURISM & HOSPITALITY
SYLLABUS: FALL 2011
OVERVIEW AND DESCRIPTION
Welcome and Aloha! This English-immersion course provides students from Korea Tourism College with an overview of the major elements of Hawaii’s tourism and hospitality industry. Students will learn how these elements are integrated with each other. This course is designed specifically for those who plan careers in hotels, motels, resorts, clubs, bars, and restaurants and other hospitality businesses. Students will learn from Hawaii’s tourism and hospitality model to deliver exceptional customer service, personal and corporate branding and gain valuable communication and customer service-centered skills applicable to the tourism and hospitality industry.
CLASS SESSIONS
October 6, 2011 – December 16, 2011. Monday: four-hour field experience; Tuesday, Wednesday, Thursday and Friday on KCC campus.
Classroom: Varies. See module for dates and location.
HOLIDAYS
Class will not meet on the following dates: Friday, November 11, Veterans Day; Thursday and Friday, November 24-25, Thanksgiving.
INSTRUCTOR/FACILITATOR: Jeffrey Bingham Mead, MAT
E-MAIL CONTACT: JeffreyBinghamMead@gmail.com
PHONE: (808) 721-0306 (24-hour mobile)
BLOGSITE: TESLTeachersRuleMyWorld.blogspot.com
LEARNING OUTCOMES
By the conclusion of this course student-participants will:
1. Develop an understanding of the history of Hawaii’s tourism and hospitality industry. (Critical Thinking, Effective Oral and Written Communication, Second-language Proficiency)
2. Demonstrate an awareness of Hawaii’s tourism and hospitality industry sectors. (Critical Thinking, Effective Oral and Written Communication, Second-language Proficiency)
3. Develop and demonstrate exceptional customer service and its benefits. (Critical Thinking, Effective Oral and Written Communication, Second-language Proficiency)
4. Develop and demonstrate an awareness of student-centered English language techniques through skills practice. (Critical Thinking, Effective Oral and Written Communication, Second-language Proficiency)
5. Develop an understanding of life-long self-directed career learning through reviewing current literature, assessing materials, updated technology and building professional skill sets. (Critical Thinking, Effective Oral and Written Communication, Second-language Proficiency)
PARTICIPATION
Come prepared to actively and enthusiastically participate in individual and academic team activities and field trips. Examples include expressing opinions, topic discussion and presentations of course topics. This demonstrates your ability to use the skills you have learned. Minimal participation means that you will receive a lower grade. Speak up! Be heard!
GRADING PERCENT
• Participation 20%
• Quizzes 10%
• Individual Assignments 15%
• Paired Assignments/Presentations 15%
• Team Assignments/Presentations 40%
TOTAL: 100%
LETTER GRADES
A = 100-93; A- = 92-90; B+ = 89-87; B = 86-83; B- = 82-80; C+ = 79-77; C = 76-73; C- = 72-70;
D+ = 69-67; D = 66-63; D- = 62-60. An F is for work lower than 60. Work not submitted = zero.
INSTRUCTIONAL RESOURCES AND METHODS
These include electronic-based readings, digital lectures, web links, podcasts and digital video presentations. Our field trips include business networking meetings, museums and hospitality industry businesses. Time in class will be set aside for lectures, discussions, practice and project-based work. This will enable you to effectively use what you have learned in this course, professional settings and personal life.
ACADEMIC TEAMS
KCC strives to provide students with diverse opportunities to learn and grow as individuals. Some assignments in this course are team-project-based. Team members must contribute equally to the development and delivery of projects. Effective teams consist of no more than five (5) members. Working in academic teams may be a new experience. I am here to coach and assist your team. Please contact me with your questions or concerns. I am here to help you succeed!
ATTENDANCE AND LATE-ARRIVALS
Attendance is required. You must arrive on time. Two unexcused-absences are permitted. Contact me at JeffreyBinghamMead@gmail.com if you miss a class. If you miss four or more class sessions your overall grade will be reduced by one letter grade. Students arriving late will have their total participation grade reduced by 3 points each instance.
E-MAIL CONTACT
My primary communication method outside class-time is through e-mail and the blog-site. Please contact me with your comments and questions. I will respond within 12 hours.
ENGLISH LANGUAGE USAGE REQUIREMENT
All class and personal discussions during class time shall be in English. Your overall assessment for this course will be reduced if English is not used. Throughout this course I will be coaching you and correcting you on your English pronunciation of words and phrases. Encountering difficulties? Seek my assistance.
ACADEMIC HONESTY
Plagiarism is representing the words and ideas of others as your own without proper citation. This is strictly prohibited. A plagiarized assignment will receive a zero-grade and reported to the Program Coordinator for further action.
DEADLINES, EVALUATION AND FEEDBACK
Submit your assignments on time. You will receive a reduced grade of one point per day for any late assignments. No extra-credit assignments. You will be provided with detailed descriptions of each of the individual and team assignments listed above on a separate document. Each assignment description features an itemized list of how you will be evaluated. Your grammar, pronunciation, nonverbal communication, time limits, enthusiasm, organization and substantive details will be most important. Feedback reports will be sent to your e-mail box with some comments and suggestions for improvement.
FIELD TRIPS
Field trips and experiences are featured in this course. They provide students with learning experiences connected with the goals, objectives and course outcomes that cannot be replicated in the classroom.
MOBILE PHONE POLICY
Turn off cell phones during class time. Turn your phone on after class is dismissed.
DISABILITY ACCESS
American law requires that accommodations for students with disabilities must be granted. Please contact the KCC Continuing Education office in confidence for details.
FACULTY BIOGRAPHY
Born and raised in Greenwich, Connecticut near New York City, I earned my B.A. degree in Communications (Business) from Pace University in New York, and a Master of Arts in Teaching (M.A.T.) with a concentration in Social Studies, curriculum development and methodology, gifted and talented learning from Manhattanville College, New York.
For over 25 years I’ve taught traditional and online-based classes. I am president of a non-profit association of history educators, a published author and speaker and business owner and an adjunct lecturer in speech communications at Hawaii Tokai International College. I sit on the boards of various Hawaii and U.S. mainland civic organizations. In my free time I enjoy reading, gardening, exercising, traveling, hiking, listening to music, podcasts and online radio.
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